Features How It Works Security Pricing Support
Support Center

How Can We Help?

Search FAQs, follow guided fixes, or email us. We support installation, AI setup, billing, data, and extension reliability—tailored for busy executives.

1One email for all support
2Avg response: under 1 business day
3Data stays in your browser
⚠️
Support is for Pro customers with an active license. Free users: start with the self-serve resources below.

Contact

Email-only support

support@ejobhunter.com

Email Support
Response target
< 1 business day
Mon–Fri, 9am–6pm ET
Include in your email
3 essentials
Issue, steps tried, screenshots
Coverage
Install → Billing
Setup, AI keys, Pro licenses, data

New to Executive Job Hunter Pro?

Get up and running in minutes. Install the extension, verify your subscription, and connect your AI keys.

View Getting Started Guide
FAQs

Support FAQs

Clear answers to the most common requests from exec users.

Install from the Chrome Web Store, click “Add extension,” then pin it: Chrome menu → Extensions → pin “Executive Job Hunter.” Click the toolbar icon once to initialize.

Free includes one-click job saving on LinkedIn, Indeed, and Dice, full application tracking, company and contact management, profile storage, and app lock security. You can track unlimited applications at no cost.

Pro unlocks AI-powered features: resume tailoring to job descriptions, company research briefs, personalized outreach email generation, and strategic job search insights. These help you stand out and prep faster.

Ensure the extension is enabled, refresh the job page, and verify you’re on a LinkedIn job detail (not the feed). Disable other LinkedIn helper extensions, then hard refresh (Ctrl/Cmd+Shift+R).

Open Settings → AI → paste your OpenAI, Anthropic, or Google (Gemini) key → save. Keys are stored locally in your browser and encrypted. Run a quick test prompt to verify connectivity. See our complete API keys guide →

We use a "Bring Your Own Key" model for maximum privacy—your data goes directly to the AI provider, never through our servers. Typical cost is $1-5/month for an active job search. Learn more about API keys →

Unlock the extension with your master password, open Settings → AI, and re-enter your key if prompted. No hardware security keys are required.

Licenses auto-check on launch. If you just renewed from a lapsed account and it has not updated, click “Refresh Status” (or “Refresh License”) in Settings → Billing. Also confirm you’re using the same email that purchased Pro. If it still fails, email us with your receipt email and order ID.

After updating your payment, open the extension Settings → Billing and click “Refresh Status” to restore Pro access immediately. We also run automatic checks in the background.

Yes. Purchase a new subscription at ejobhunter.com/pricing; your Pro access is restored as soon as you verify your email after checkout.

You can upgrade from monthly to annual anytime. Downgrading from annual to monthly isn’t supported—annual is a one-time payment for the full year.

Monthly subscribers can cancel anytime via the cancellation link in your purchase receipt email. Pro remains active until the end of the billing period. Annual plans are non-refundable and provide access for the full year.

Yes. You can pause your subscription (immediately or at period end) to stop billing temporarily. We recommend pausing if you might return—customers often keep limited access while paused. You can set a resume date or resume anytime to continue billing; canceled subscriptions can’t be reinstated.

Go to Settings → Data → Export. Choose JSON (single backup file) for restores, or CSV to get three files (applications, companies, profile) for spreadsheets/other apps. All exports are local—no servers involved.

Use “Delete all my data” for a secure wipe and fresh start. Then re-run onboarding and re-enter your API key if you use AI.

Data is stored locally for privacy. Use Export as JSON (backup) to create a single file and restore later (merge or replace). Use Export as CSV (applications, companies, profile) to read your data in other tools. Backups and restores validate structure before running and avoid duplicates in merge mode.

Email support@ejobhunter.com with steps to reproduce, screenshots, and console errors (Chrome: View → Developer → JavaScript Console). We respond within one business day.

Email support@ejobhunter.com with the job workflow problem you want solved and any mockups. We prioritize requests that improve speed, privacy, or AI quality for exec searches.

Pro Feature

Understanding API Keys

Everything you need to know about API keys, why we use them, and how to get started. Click any topic to expand.

An API key is like a password that lets Executive Job Hunter communicate directly with AI providers (OpenAI, Anthropic, or Google) on your behalf. When you use features like resume tailoring or company research, your request goes straight from your browser to the AI provider—we never see it or touch it.

Think of it as having your own direct line to the AI, rather than going through a middleman. You create the key once, paste it into the extension, and you're set.

Most AI-powered tools charge you a subscription and handle the AI calls on their servers. That means your resume, job descriptions, and career data pass through their systems. We do things differently:

🔒
Maximum Privacy
Your data goes directly from your browser to the AI provider. We never see your prompts, resumes, or responses.
💰
No Markups
You pay the AI provider directly at their published rates. We don't add fees on top of your usage.
You Control Costs
Set spending limits directly with the provider. Pause anytime. No surprise charges from us.
🎯
Choose Your AI
Prefer Claude's writing style? GPT-4's speed? Gemini's free tier? Use whichever works best for you.

For a typical job search (10-20 applications per month), expect to spend $1-5/month on AI usage. Here's the breakdown:

Feature Typical Cost Notes
Resume Tailoring $0.02-0.05 each Depends on resume length
Company Research $0.01-0.03 each Quick summaries
Outreach Emails $0.01-0.02 each Short, focused prompts
AI Insights $0.03-0.08 each Analyzes your full pipeline

Example: Tailoring 15 resumes + 10 company briefs + 20 outreach emails = roughly $1.50-3.00 for the month.

Most popular choice. Reliable, fast, great for all features.

  1. Go to platform.openai.com and create an account
  2. Add a payment method (pay-as-you-go, no minimum)
  3. Navigate to API Keys → Create new secret key
  4. Copy the key and paste it into Executive Job Hunter Settings

💡 Tip: Set a monthly spending limit under Billing → Limits to cap your costs.

Excellent writing quality. Many users prefer Claude for resume tailoring.

  1. Go to console.anthropic.com and sign up
  2. Add a payment method under Billing
  3. Go to API Keys → Create Key
  4. Copy and paste into Executive Job Hunter Settings

💡 Tip: Claude excels at nuanced, professional writing—great for executive communications.

Generous free tier available. Good option to try AI features at zero cost.

  1. Go to aistudio.google.com (use your Google account)
  2. Click "Create API Key"
  3. Copy and paste into Executive Job Hunter Settings

💡 Tip: Gemini's free tier handles light usage. Upgrade to paid only if you hit limits.

Your API keys are sensitive—they control access to paid services. Here's how we protect them:

Encrypted at rest using AES-256-GCM (bank-grade encryption)
Protected by your master password—only you can decrypt them
Never leave your browser—stored in local Chrome storage, not our servers
Auto-lock on idle—keys are cleared from memory after inactivity
We never see them—requests go directly to AI providers

Still Have Questions?

We're happy to help you get set up. Pro subscribers get priority support.

Email Support
Guided fixes

Troubleshooting Guides

Follow the step-by-step fixes for the most common issues. Each takes under 5 minutes.

LinkedIn buttons not showing
UI

Buttons missing on LinkedIn job pages

  1. Confirm the extension is enabled: chrome://extensions → toggle on.
  2. Open the job detail (not the feed) and hard refresh (Cmd/Ctrl+Shift+R).
  3. Disable other LinkedIn helper extensions, then reload.
  4. Open the toolbar → Settings → General → toggle “Show actions on LinkedIn.”
  5. If still missing, email us with the job URL and a screenshot.
AI features not working
AI

AI responses fail or time out

  1. Verify your API key is current and has credit/quota.
  2. Settings → AI → re-paste key → Save → run test prompt.
  3. Check network restrictions/VPN; allow api.openai.com, api.anthropic.com, or generativelanguage.googleapis.com.
  4. Lower the request size: shorten resume text or prompt context.
  5. Still failing? Send the exact error snippet to support@ejobhunter.com.
Extension not loading
Core

Extension stuck or not opening

  1. Hard refresh the page where you expect the toolbar (Cmd/Ctrl+Shift+R).
  2. chrome://extensions → toggle off/on → click “Reload” on Executive Job Hunter.
  3. Clear site cache for LinkedIn/Indeed (Settings → Privacy → Clear browsing data → cached images/files only).
  4. Retry; if still stuck, send a console screenshot (View → Developer → Console).
Data not saving
Data

Saved jobs or statuses not persisting

  1. Confirm storage access: chrome://settings/cookies → allow “Sites can save data.”
  2. Ensure you’re not in Incognito (or enable “Allow in Incognito”).
  3. Try a new save → check the activity log inside the extension.
  4. Export CSV as a backup, then reset (Settings → Advanced → Reset) and re-test.
  5. If data still drops, email us your browser version and a brief screen recording.
Workflows

Using Features

Best-practice steps for job saving, AI usage, and staying organized.

Save & track jobs

  • Pin the extension and open a LinkedIn/Indeed job detail.
  • Click “Save” to capture role, company, and link.
  • Update status (Applied, Interviewing, Offer) from the toolbar or dashboard.

AI resume tailoring

  • Settings → AI → paste your API key → save.
  • Select a job → choose “Tailor resume” and provide role highlights.
  • Review the suggested bullets before saving or exporting.

Export & backup

  • Settings → Data → Export CSV (jobs or contacts).
  • Keep a weekly export as your backup (data stays local by default).
  • Use exports to share with recruiters or update your ATS.

Billing & receipts

  • Activate Pro: Settings → Billing → “Refresh Status” (or “Refresh License”).
  • Need a receipt? Email support@ejobhunter.com with your order ID.
  • Refund questions: include purchase email and reason so we can help fast.
Contact

Contact Support

Email-only support so we can keep your data private and provide precise answers. Support is reserved for Pro customers with an active license.

Email support@ejobhunter.com

What to include

  • Issue summary + steps tried
  • Job URL (if LinkedIn/Indeed)
  • Screenshots or short Loom if possible
  • Browser + OS version

Response time

We aim to reply in under one business day (Mon–Fri, 9am–6pm ET). Complex API or billing issues may take one extra business day.

!We never sell or transmit your data; support is email-only.

Security first

  • Data stays in your browser by default
  • API keys remain local to your machine
  • No unsolicited screen sharing requests